Terms of Service

The service

The platform gives optical stores, optometrists, eye hospital optical shops and lens wholesalers tools for eye records, lens advice, frame and lens stock, lab job cards, counter billing and customer reminders. Features depend on the plan your store chooses.

Your account

• The person who signs up must be authorised to act for the store.
• You are responsible for staff logins, the roles you assign and keeping passwords private.
• Tell us promptly if you believe a login has been misused.

Eye-care responsibilities

Eye tests must be done by qualified optometrists or doctors as required by local law. The software records results; it does not test eyes or prescribe. The AI Lens Advisor offers suggestions for staff to discuss with customers. Your store remains responsible for the lenses and frames it recommends, dispenses and fits, and for checking every job before handing it to a customer.

Customer data

Your store owns the customer records it keeps in the platform and is responsible for having a lawful reason to hold them, including consent for reminders. We process that data only to provide the service, as described in the Privacy Policy.

Free trial

New stores get 30 days of full access at no charge. No card is needed to start. At the end of the trial, the account pauses until a plan is chosen. Data from the trial stays available for 30 days after it ends.

Plans and billing

• Plans are priced per store per month, billed monthly or yearly in advance.
• Each physical store or counter location counts as one store.
• Message allowances are included per plan. Extra SMS and WhatsApp messages are billed at provider cost.
• Applicable taxes are added to invoices.
• Prices may change with at least 30 days' notice by email before your next billing date.

Acceptable use

• Do not send reminders to customers who have not agreed or who have opted out.
• Do not upload content you have no right to use, or try to access another store's data.
• Do not resell, copy or reverse engineer the service.

Availability

We work to keep the service available at all times and schedule maintenance outside store hours where possible. Billing and records are designed to keep working on slow connections, but some features such as AI suggestions and message sending need internet access.

Third-party services

Lab integrations, payment providers and messaging channels are run by third parties. Their availability and terms are outside our control.

Ending the service

You can cancel at any time from your account. Paid access continues until the end of the period already paid. You can export customers, eye records, stock and bills before the account closes. We may suspend an account that breaks these terms or is unpaid after notice.

Liability

The service is provided to support your store's work. To the extent the law allows, our total liability for any claim is limited to the fees your store paid in the 12 months before the claim. We are not liable for indirect losses, lost profits or decisions made by store staff based on suggestions.

Changes to these terms

If these terms change in a way that affects your store, we will email the account owner before the change takes effect.

Governing law

These terms are governed by the laws of India, and Indian courts have jurisdiction over any dispute.