The reminder board · Recall Reminders
Customers hear from you when it matters to their eyes.
Reminders go out when an eye test is due, when contact lenses are about to run out and when glasses are ready or still waiting. They go only to customers who agreed, on SMS or WhatsApp.
Eye test due
Priya Kumari · last test Nov 2025
Contact lens refill
Aman Raj · monthly pack ends in 5 days
Ready for pickup
Mr. Sinha · JC-2411-0387
Not collected
Neha Singh · ready since 3 days
What Recall Reminders handles
Eye test due
Sent from the last test date at the interval your optometrist sets, for adults and children.
Contact lens refill
Worked out from the pack size and wear schedule the customer bought.
Ready for pickup
Sent when the job card is marked ready after quality check.
Not collected
A gentle follow-up when glasses have waited at the counter for a set number of days.
Easy opt out
Customers can stop messages from any reminder. Staff see the opt-out on the record.
Your store’s voice
Edit message text per reminder type, in English or Hindi.
How it runs in the store
- 01
Consent at the counter
Staff ask and record whether the customer wants reminders.
- 02
Dates set automatically
Test, refill and pickup dates come from records, bills and job cards.
- 03
Messages go out
SMS or WhatsApp at the time you choose, from your store name.
- 04
Customer returns
Bookings and visits from reminders show on the recall report.
Reminder types
- Annual eye test
- Child eye test
- Contact lens refill
- Ready for pickup
- Not collected
- Balance due
Controls
- Consent per customer
- Quiet hours
- Message text per type
- Branch-wise sender
Eye-care and responsible AI
- Customers are reminded only if they agreed, and can opt out at any time.
- Reminder messages never include powers or health details, only the reason to visit.
Recall Reminders questions
Do we need our own WhatsApp number?
You can send from your business number once it is verified. SMS works from day one.
Can we change how often test reminders go?
Yes. Set intervals for adults, children and contact lens wearers.
Are messages included in the plan?
A monthly message allowance is included per store. Extra messages are billed at cost.
- 6/60SEE
- 6/36YOUR STORE
- 6/18IN FULL FOCUS
- 6/12EVERY MODULE, EVERY BRANCH
- 6/9FREE FOR 30 DAYS, NO CARD NEEDED
- 6/6Start free trial Contact Team
Last line test
Can you read the last line?
If you read the 6/6 line, your store is ready. Set up branches, import frames and run your first job card on the same day.